Career change as a customer service agent: an interview with Tanja
10. Jul 2023
She is on the spot as soon as our customers need help. We're talking about our Customer Service Agent Tanja, who started working at Baur Fulfillment Solutions in 2017 as a career changer. In this short interview, you can find out what her day-to-day work looks like and what skills you need as a Customer Service Agent.
Hey, would you please introduce yourself?
My name is Tanja, I am 33 years old and have an 8-year-old daughter. I started working at Baur Fulfillment Solutions (BFS for short) as a Customer Service Agent in October 2017.
Did you already work in Customer Service before joining BFS, or did you come to us as a career changer?
I joined the company as a career changer. I had previously worked as a sales assistant in a bakery.
What does a typical working day in Customer Service look like?
There really is no such thing as a "typical working day" for us in Customer Service, because every day is different from the last. Sometimes you're more busy on the phone throughout the day and sometimes there are days when more emails need to be answered. Then there are also days when you have a lot of meetings or team meetings. These usually go by pretty quickly. But you really can't compare one day to the next.
In Customer Service, you have the opportunity to work from home. What does working from home allow you to do?
So you can definitely start the day more calmly in the morning. You don't have to get up and rush off in the car straight away, but gain more time by not having to drive. You save on travel costs in any case.
What makes working at BFS special?
On the one hand, as already mentioned, the opportunity to work from home is special and has many advantages for that reason alone. Secondly, we also got all our work materials to take home with us, which I think is really nice. We didn't have to buy anything separately, but were provided with a mouse, keyboard, computer and everything that goes with it. All the programs we work with were also already installed on the computer.
What should you bring to the table if you are interested in working in Customer Service?
- You should be an open-minded person
- You should think and act in a customer-oriented way
- You should be self-confident (as you sometimes need a thick skin with some customers 😊)
Thank you Tanja for the insights into your work as a career changer at BFS!
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Welcome to the JobsBlog 💛! My name is Sybille and I work as a Marketing Manager at BFS Baur Fulfillment Solutions, a subsidiary of the BAUR Group. If there are any exciting topics at BFS, I'll let you know here 😊.
Enjoy reading!